Understanding our terms
Welcome to Ever Cottage. By engaging with our website and purchasing our products, you agree to the following terms that govern our services. We value transparency and want to ensure you have a clear understanding of our policies and what to expect when you shop with us.
Terms and Conditions
Welcome to evercottage.com (the "Website"). This Website is owned and operated by Ever Cottage. Throughout the site, the terms “we”, “us” and “our” refer to Ever Cottage. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Please read these Terms carefully before accessing or using our website. 1. Governing Law These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand. 2. Eligibility and Use By agreeing to these Terms, you represent that you are at least the age of majority in your region of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. 3. Products and Pricing * Prices for our products are subject to change without notice. * We reserve the right at any time to modify or discontinue a product or service without notice. * All prices are listed in New Zealand Dollars (NZD). Unless stated otherwise, prices include Goods and Services Tax (GST) where applicable. 4. Accuracy of Billing and Account Information We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 5. Consumer Guarantees Act 1993 Nothing in these Terms is intended to avoid or limit your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986, except to the extent permitted by law. 6. Errors, Inaccuracies and Omissions Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). 7. Changes to Terms and Conditions You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. 8. Contact Information Questions about the Terms and Conditions should be sent to us at info@evercottage.com
Privacy Policy
At Ever Cottage, accessible from evercottage.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information that is collected and recorded by Ever Cottage and how we use it, in compliance with the New Zealand Privacy Act 2020.
1. Information We Collect We collect personal information from you only when it is necessary to provide our services, process your orders, or communicate with you. This may include: Contact information: Name, email address, phone number, and physical shipping address. Account information: Username and password if you create an account with us. Transaction information: Details about payments to and from you, and details of products you have purchased from us (we do not store full credit card details on our servers; these are handled securely by our payment gateway). 2. How We Use Your Information We use the information we collect to: Process, fulfill, and ship your orders. Communicate with you regarding your orders, account, or customer service inquiries. Send you marketing communications, newsletters, or promotional materials (only if you have explicitly opted in, and you can opt out at any time). Improve our website functionality and optimize your shopping experience. 3. Sharing Your Information We do not sell or rent your personal information to third parties. We only share your information with trusted third-party service providers to the extent necessary to run our business, such as: Courier and shipping companies to deliver your products. Payment processors (e.g., Stripe, PayPal, Shopify Payments) to safely process transactions. IT and website hosting providers who keep our platform secure. 4. Data Security and Storage We take reasonable steps and use standard security protocols to protect your personal information from unauthorized access, loss, misuse, or disclosure. Your information is stored securely either on our encrypted databases or via our secure third-party platform providers. 5. Your Rights Under the Privacy Act 2020 You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is wrong. If you wish to access or correct your information, or if you have any questions about this policy, please contact us at info@evercottage.com 6. Cookies evercottage.com uses 'cookies' to enhance your browsing experience. Cookies store information including visitors' preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. You can choose to disable cookies through your individual browser options.
Shipping and Returns
Thank you for shopping at Ever Cottage! We want to ensure you have a seamless experience from checkout to delivery. Please read our shipping and returns policy carefully below. Shipping Policy 1. Processing Times All orders are processed within 1-3 business days. Orders are not shipped or delivered on public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. 2. Shipping Rates & Delivery Estimates We ship nationwide across New Zealand. Shipping charges for your order will be calculated and displayed at checkout. Standard Urban Delivery Estimated 3-10 business days. Rural Delivery (RD): Please allow an additional 2-5 business days for rural addresses. Note: Delivery delays can occasionally occur due to courier volumes or extreme weather events. 3. Shipment Confirmation & Order Tracking You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. 4. Damages If you receive your order damaged, please contact us immediately at info@evercottage.com with photo evidence of the damaged packaging and product so we can file a claim with the courier and arrange a replacement for you. Returns & Refunds Policy 1. Consumer Guarantees Act (CGA) Our returns policy operates alongside your rights under the New Zealand Consumer Guarantees Act 1993. If a product is faulty, damaged, or significantly different from its description, we will meet our legal obligations to provide a repair, replacement, or full refund. 2. Change of Mind Returns We want you to love your purchase. If you change your mind, we accept returns within 3-10 days of delivery, provided that: The item is unused, unaltered, and in its original packaging. You provide proof of purchase (order confirmation email or receipt). *Please note:* You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. 3. Exclusions For health and hygiene reasons, certain items cannot be returned for a change of mind (earrings, cosmetics, or perishable goods). 4. How to Initiate a Return To start a return, please email us at info@evercottage.com with your order number and the reason for the return. We will provide you with the correct return shipping address and instructions. 5. Refunds Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.